Your Room

Support Services

​​If you need information about support or treatment options for alcohol and other drugs you can contact one of these services.

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22/10/2019 5:08 PMnswdoh\60181432

NSW Health Guidelines for Music Festival Event Organisers: Music Festival Harm Reduction have been developed to support event organisers to provide safe environments for patrons at music festivals in NSW. They include a range of strategies including safety and harm reduction messaging.

Music festival organisers and promoters play a crucial role in communicating harm reduction messages to patrons. Harm reduction messages should be delivered before, during and after events. These messages can be distributed via all festival communication channels including social media platforms, websites, other digital platforms and promotion material. Organisers should consider pre- event messages via social media, text messages and on websites; at the event such as messages on video screens, posters at boundary fences, at queuing points, and in toilet cubicles; and after event messages on websites and social media.

Harm reduction messages should encourage patrons to seek help early if they experience adverse effects from drug and alcohol use and communicate the presence of chill out spaces and medical services. Signage about the location of chill out spaces and medical services should also be placed at the entrance, visible to patrons entering, leaving and during the event.

Key messages

Here is a list of suggested messages to publish and distribute through event communication channels:

  • Seek help if you feel unwell. You won't get into trouble for telling a medical professional what drugs you've taken. Medical services and chill out spaces are available onsite.
  • If you're drinking alcohol, keep track of how many drinks you've had to avoid injury or making yourself sick.
  • Using illicit drugs like ecstasy, LSD or methamphetamine come with risks. You don't know the purity, what other things have been added to them, strength or how it'll affect you. Don't mix alcohol with other drugs. 

Take care of your mates

  • You're a mate, not a doctor so don't be afraid to seek help for someone who is unwell. 
  • Get help for anyone you see who's unwell! Medical services and chill out spaces are available onsite.   
  • It's a good idea to stay close to your mates. Agree on a place and time to meet, in case you get separated. Don't rely on your mobile phone – your battery could go flat or the network coverage could be overloaded.

Eat, hydrate and stay cool

  • Drink plenty of water to stay hydrated, especially if you're drinking alcohol.
  • Eat well before the festival and allow time for the food to digest. Have regular snacks throughout the festival to keep yourself going.
  • Alcohol and other drugs can affect your body's ability to regulate temperature. Heat stroke and hypothermia can easily happen. Wear sun protection, take regular breaks in the shade and have warm clothes ready for when the sun goes down. 

Take care of your mental health

  • Festivals can become overwhelming. If you're feeling overwhelmed or anxious, tell a trusted friend how you feel and move away from loud music. Find a calm place to relax. Find the chill out space who are there to help if you're not sure how you're feeling or need someone to talk too.
  • Some drugs, such as psychedelics, can enhance negative feelings like anxiety or bad thoughts. Avoid alcohol or drugs if you are already feeling emotional, depressed or anxious. Don't make any important decisions about life or relationships during a festival!

Think about how you'll get home

  • Before the festival, plan your way home and make sure you have enough money to pay for transport.
  • Public transport is often the safest transport option. Remember that it's illegal to drive under the influence of alcohol or any illicit drug and it's not safe to drive until you are fully alert, sober and well rested. 
  • Never get in a car with someone who has been drinking or taking illicit drugs.

Practice safe sex

  • If you hook up with someone, be prepared and take condoms with you.  Sexual consent must be explicit. Consent might be different for everyone, but it should be enthusiastic and certain. People under the influence of drugs and alcohol may not be able to consent. If in doubt, put off having sex until they're sober. 
  • Be aware of drink spiking. Buy and pour your own drinks. Don't accept drinks from strangers.

Visit the Play Safe website to find out everything you need to know about safe sex and consent.

Know what's right for you

  • Decide what's right for you on issues like drugs, alcohol and sex. Knowing where you stand makes it easier to stay true to yourself.
  • If you don't want to experiment with drugs, you're not alone! Most young people haven't used drugs or don't want to.
  • Don't do anything you don't want to do – your mates will respect you more for standing up for yourself.

Harm reduction messaging and delivery should continue to be developed and refreshed over time based on changing patterns of substance use and on what has worked well in the past. Messaging should be co-designed with young people and targeted for specific groups attending music festivals. Event organisers should work in collaboration with the peer based harm reduction programs to develop targeted harm reduction and health promotion messaging.

Music festival organisers should access the Guidelines for Music Festival Event Organisers: Music Festival Harm Reduction for full details of their responsibilities. 

Guidelines for music festival event organisers

Peer Based Harm Reduction Programs

There are a number of organisations that can provide harm reduction services and messaging for the music festival setting including two organisations that receive NSW Health funding:

Australian Red Cross – Save-a-Mate
NSW Users and AIDS Association – DanceWize 

Party Safe videos messages for music festival organisersSafety messages for music festival organisers
16/10/2019 10:56 AMnswdoh\60181432

Drinks Meter is a free app available in the Apple and Android app stores. It gives you confidential, personal feedback about your alcohol use based on advice from doctors and Australian guidelines.

It has a range of tools to help you track your drinks, set weekly goals to reduce your drinking, an interactive standard drinks pouring tool and referrals to NSW based telephone and coaching services. 

Get started by downloading the Drinks Meter app through your app store.

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Drinks Meter screenshots

Drinks Meter app
App available for iPhone and AndroidDrinks MeterDrinks Meter app
20/09/2019 1:46 PMROGERS, Peter

Whether you are having issues with alcohol or other drugs, are concerned about someone else’s alcohol or other drug use, or just have general questions about alcohol or other drugs, you can call ADIS any time of the day or week for support, information, counselling and referral to services in NSW.

24 hour support line1800 250 015 Whether you are having issues with alcohol or other drugs, are concerned about someone else’s alcohol or other drug use, or just have general questions about alcohol...Alcohol Drug Information Service (ADIS) NSW
14/05/2019 10:18 AMnswdoh\60181432

NSW Health in collaboration with the Alcohol and Drug Foundation (ADF) and local agencies has a suite of resources including videos, factsheets and free interactive online education modules to help you and your community learn more about crystal methamphetamine or ice and its effect on individuals and communities.

These resources also explain where you can get help if you or someone you know has an ice problem or you want to support someone struggling with dependence.

On this page:

Online learning

This interactive tool will help you learn more about ice, its history, the effects and how to access support services, with audio and video animation.

Module 1 – Ice and its impacts
Explore the effects of ice on the body and brain.
Module 1 Ice and its impact
Start module 1

Module 2 – Getting support
How to get support for you or a loved one who is struggling with ice use.
Module 2 Getting support
Start module 2

Module 3 – What communities can do
Find out the best way to help your community.
Module 3 What communities can do
Start module 3

Module 4 – Reducing stigma
Learn how stigma affects the user and loved ones. See the person, not the drug.
Module 4 Reducing stigma
Start module 4

Messages from people affected by ice

Breaking the ice in our community
Hear from an ex-user, clinicians, harm minimisation specialists and families on the impact of ice on their communities and life after ice.


Jay Morris’s story
Ex ice user Jay talks about his experience of overcoming a dependence on ice. Watch to hear from Jay about when he realised using ice became a problem, the moment he knew he needed help and his message to people using ice.


Debbie Warner’s story
Mother of ex-ice user, Debbie talks about her experience of dealing with the stigma of ice and how she found support. Hear her message for families struggling with drug dependence.


Dr Suzie Hudson’s Story
Hear from Clinical Director Dr Suzie Hudson on what ice is, how it is used, the support available and her experience of working with the people using ice. Hear her message to communities.


Where to get support

  • Call the National Alcohol and Other Drugs Hotline on 1800 250 015 for free and confidential advice about alcohol and other drugs 24 hours, 7 days a week.
  • Call the Stimulant Treatment Line (STL) on 02 9361 8088 Sydney Metro or Free call* on 1800 10 11 88 Regional & rural NSW for concerns about psychostimulants (crystal, ice, coke, MDMA, etc) use. 24 hours, 7 days a week. (*Free call numbers are not free from mobile phones.)
  • Call Family Drug Support (FDS) on 1300 368 186 or for caring, non-religious and non-judgemental support and assistance throughout Australia.

What should I do in an emergency?

If you can’t wake someone up or you are concerned that they may have sustained a head injury from a drug related fall – call an ambulance immediately – dial Triple Zero (000).

If the person has been mixing methamphetamines with other drugs, tell the NSW Ambulance paramedic exactly what they have taken. Paramedics are there to help. Generally paramedics don’t involve the police unless there is danger to themselves or other people/children, someone dies, or a crime (such as violence or theft) has been committed.

Fact sheets and further information

For further information on methamphetamine or ice visit the A-Z of Drugs Methamphetamine page and view or download the following resources for individuals and families.

For the latest data on methamphetamine related emergency department presentations and methamphetamine related hospitalisations please visit NSW Health Stats Drug Misuse explorer page.

Health service providers can find more information on alcohol and other drugs, including early intervention, strategy, programs and guidelines on the NSW Health website at

Breaking the Ice
Ice (crystal meth) information & supportVideos, factsheets and free online education to help you and your community learn more about crystalline methamphetamine or 'ice'Breaking the Ice
Checked Out To: nswdoh\60181432your-service-hub.aspx
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24/10/2018 10:55 AMROGERS, Peter

Your Service Hub is an online directory of alcohol and other drugs support, health and welfare services. If you need support for your own or someone else's substance use, you should use terms in Find Services like:

  • drug and alcohol family support

  • drug and alcohol Aboriginal services 

  • drug counselling

  • drug and alcohol rehabilitation

  • drug and alcohol residential treatment

along with your suburb name to narrow the search to services near you.

Not sure what service you need? Call the Alcohol and Drug Information Service on 1800 250 015.

Your Service HubYour Service Hub is an online directory of health and welfare services you can use if you need support for your own or someone else's substance use. Your Service Hub
26/06/2018 2:42 PMDIMAURO, Sophie

​​ FDS provides telephone support to families in crisis due to drug and alcohol issues. FDS is staffed by volunteers who have firsthand experience of drug dependent family members.

Find out how FDS can help you here.               

24 hour support line1300 368 186Family Drug Support (FDS)
14/05/2019 4:16 PMnswdoh\60181432

​The Get Healthy Service Alcohol Program is a free telephone-based coaching service designed to support you to make healthy lifestyle changes and reduce your alcohol consumption.

The Get Healthy Service offers up to 10 coaching calls to support you to achieve a healthy weight, eat healthier, increase your levels of physical activity and reduce your alcohol consumption by making small simple changes to your lifestyle.

If you are, or know someone who is worried about their level of alcohol consumption then the alcohol reduction program is highly recommended. Our health coach will assess the risk of drinking and provide support and motivation needed to help you reach your health goal. The program uses the Alcohol Use Disorders Identification Test (AUDIT), an internationally validated screening tool to screen for alcohol risk.

What's included?

You will receive 10 free coaching sessions with their own personal health coach and a book containing information about appropriate alcohol intake, an alcohol facts booklet and an alcohol journey book to help keep participants motivated and record their progress.

How to Enrol

The NSW Get Healthy Service is available Mon – Fri 8am – 8pm. To enrol simply call 1300 806 258 or register online at to start your get healthy journey.

Learn more about how the Get Healthy Service can help you here.

Monday to Friday  8am – 8pm1300 806 258Get Healthy Coaching Service
1/04/2019 11:12 AMROGERS, Peter

OTL provides information, referrals, support and a forum for pharmacotherapy concerns.  

This is a helpline for people who:

  • are opioid dependent and want to know more about what is available for them; or

  • are currently on an opioid pharmacotherapy program (treatment using prescribed methadone or buprenorphine) or want to be on a program and have questions about treatment; or

  • are having issues with their opioid pharmacotherapy treatment and need information or assistance; or

  • want to know more about the system of opioid treatment in NSW; or

  • are health professionals seeking information, advice and referral 

 OTL also maintains a central register of complaints and concerns about opioid treatment and providers and ensures NSW Health hears your issues to help improve opioid pharmacotherapy treatment in NSW.

 OTL was established to assist and support opioid treatment in NSW. Listening to individual stories, answering questions, recording problems and treating clients and professionals with dignity and respect is the basis of OTL work.

 OTL is a confidential, anonymous service giving voice to those who would like to raise their issues privately or officially. OTL works with both the patient and the treatment provider in order to help clarify and resolve problems, or can act as an intermediary, explaining the reasoning behind certain decisions and how they relate to the Opioid Treatment Guidelines.

 OTL is often the first place opioid dependant people contact when trying to access treatment.  OTL can provide the contact details of services that are available. The availability of OTL means individuals can be helped through the understanding of the various treatment options.

 OTL also provides feedback to other organisations, involved with opioid pharmacotherapy  treatment including NSW Health, Justice Health, the Health Care Complaints Commission  (HCCC), NSW Pharmaceutical Regulatory Unit, NSW Users and AIDS Association (NUAA), Opioid  Treatment Managers' Group, and the Pharmacy Guild.

 OTL can collect information from callers to assist in resolving issues in treatment or accessing treatment.

 Frequent calls to OTL include questions around:

  • Types of treatment available

  • Where and how to access treatment

  • NSW Guidelines around treatment and clients' and providers' rights and responsibilities

  • Problems contacting or communicating with treatment providers

  • Transferring between areas, states and countries

  • Dissatisfaction with treatment

 Whatever your question or concern, OTL will listen and help wherever possible.

Monday to Friday 9.30am to 5.00pm, NOT AVAILABLE PUBLIC HOLIDAYS1800 642 428Opioid Treatment Line OTL (formerly MACS)
1/04/2019 11:10 AMROGERS, Peter

For the cost of a local call (except from mobiles), professional Quitline advisors provide encouragement and support to help you cut down, quit smoking or stay quit. Quitline also offers multilingual services.

Call Quitline and

  • Request a free quit kit
  • Talk to the specially trained telephone advisors
  • Take part in the free callback service, where advisors ring back to support you while you are quitting

Advisors can

  • Give you information and advice about quitting smoking
  • Help you assess your level of nicotine dependence
  • Provide strategies on preparing to quit and staying quit
  • Provide information on products and services to help you quit
  • Encourage and support you in your quit attempts
  • Assist you to work with lapses or relapse

Ring 13 7848 (13 QUIT)

Calls from landlines are the cost of a standard call.
Calls from mobiles are charged at the standard rate.

Monday to Friday 7.00am – 10.30pm

Saturday and Sunday 9.00am – 5.00pm

Public Holidays 9.00am – 5.00pm​

Outside these hours you are welcome to leave a message with your name and contact phone number and a Quitline Advisor will call you back.

Websites for quitting

NSW Quitline website
Australian Quitline website
Smartphone Apps for Quitting 

Callers can phone the following numbers to speak with a Quitline Advisor in their own language or to leave a message to be called back in their own language. Message instructions are given in the appropriate language.

Monday to Friday 7.00am – 10.30pm, Saturday and Sunday 9.00am – 5.00pm, Public Holidays 9.00am – 5.00pm13 7848NSW & ACT Quitline
1/04/2019 11:12 AMROGERS, Peter

The Aboriginal Quitline is run by Aboriginal Advisors, who are experts in helping people quit the smokes. Quitline is a telephone-based service, where Advisors give confidential advice and support to people who want to quit smoking.

Your Aboriginal Advisor can give you tips on how to quit smoking, and help you plan how you will quit. They can also give information about what medications and products could also help you quit.

Aboriginal Quitline Advisors will help you work out the best way to quit. They will listen and give advice that is suited to you.

Aboriginal Quitline offers a free call-back service, where an Aboriginal Advisor will call you to check in on how you are going as you quit the smokes.  

Call Quitline on 13 7848 (13 QUIT) and ask to speak to an Aboriginal Advisor.

The cost is the same as a local call (can be higher from mobiles).

Or you can ask for an Aboriginal Advisor to call you by filling in this short form by clicking here. 

Monday–Friday 7.00am – 10.30pm Saturday, Sunday and Public Holidays 9.00am – 5.00pm13 7848 NSW/ACT Aboriginal Quitline
1/04/2019 11:11 AMROGERS, Peter

This is a line for people who have concerns about psychostimulants (crystal, ice, coke, MDMA, etc) use. STL operates 24 hours, 7days a week, offering education, information, support, referral, and counselling for people concerned about stimulants, STL can also refer people to treatment services that specialise in psychostimulants.

 STL was established when it was recognized that there was an increasing and problematic use of methamphetamines like crystal or ice in the community. It was also recognized that many people who used these types of drugs were hesitant in approaching traditional alcohol and other drug services.

 The STL can provide brief intervention to callers and may also provide referral to other, non-specialist alcohol and other drug services, including the Stimulant Treatment Program (STP). STP provides itensive counselling and other interventions, including medication, for those people who are wanting help to cutdown or stop their psychostimulant use.

24 hour support line1800 10 11 88Stimulant Treatment Line (STL)
1/04/2019 11:13 AMROGERS, Peter

​The Sexual Health Infolink is a telephone and internet based information and referral service. It is staffed by specialist sexual health nurses and promotes the sexual health of the NSW community by providing accurate and timely information and referral options. In particular, the service specialises in HIV and STI risk assessment, testing, treatment and support. The service also provides specialist support to nurses, doctors, counsellors and other professionals who are caring for people with sexual health problems. 

The telephone line is open from 9:00am to 5:30pm, Monday to Friday (excluding public holidays).

Also visit Play Safe which is a sexual health website for young people. It features a sexual health Q&A service, service locator, online forum and a quiz. Click on the button below.

 Monday to Friday 9:00am to 5:30pm (excluding public holidays)1800 451 624The Sexual Health Infolink is a telephone and internet based information and referral service.Sexual Health Infolink
7/02/2019 11:46 AMROGERS, Peter

​Got a question about hep B or hep C? Call the Hepatitis Infoline for confidential information, support and referrals, across NSW. 

You can also search their online Services Directory to find hepatitis services near you. Access the directory by clicking here

Mon, Tues, Wed and Fri - 9am to 5pm,Thurs - 1pm to 5pm1800 803 990Got a question about hep B or hep C? Call the Hepatitis Infoline for confidential information, support and referrals, across NSW. NSW Hepatitis Infoline
7/02/2019 12:07 PMROGERS, Peter

headspace is the National Youth Mental Health Foundation, providing mental health services to 12-25 year-olds. 

headspace services cover four core areas: mental health, physical health (including sexual health), work and study support and alcohol and other drug services. Services are confidential, youth friendly and free or low cost. Young people and their families can access information online at, face-to-face services at one of over 100 headspace centres across Australia, or via eheadspace – a national online and telephone counselling service. 

headspace is the National Youth Mental Health Foundation, providing mental health services to 12-25 year-olds. headspace
26/07/2018 9:03 AMROGERS, Peter

​​​Available 24 hours per day, seven days a week.

1300 DRIVER is anonymous, confidential and staffed by experienced health professionals. Your phone number does not appear when you call and calls are not recorded.

Education, information, one-off and ongoing support, and referrals for long haul truck drivers and their families with issues related to health, wellbeing, stress, anxiety, alcohol, tobacco and other drugs, and lifestyle.

1300 DRIVER offers support via telephone, Twitter, and website

If you are a long haul truck driver, and have questions or experience issues related to alcohol, tobacco or other drugs, including

  • Struggling with managing sleep, long hours, alertness and thinking about stimulants;
  • Having problems relaxing and getting sleep when you get home, and thinking about substances as a way to come down;
  • Have anxiety and stress issues as a result of the job demands, and are looking at substances as a way to manage;
  • Changing smoking habits to meet work demands;

Talk to 1300 DRIVER, get some answers and some support now.

If you have a truckie in the family and you are worried about them, call 1300 DRIVER for information and referral. Check out the 1300DRIVER website.

National organisation supporting #Truckies, including respite facility- Trans-Help Foundation

24 hour support line1300 374 8371300 DRIVER (1300 374837)
Your Room > Getting Help > Support Services