The Health Care Complaints Commission (HCCC) acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care. It is an independent body set up under the Health Care Complaints Act 1993.
The Commission has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.
The HCCC deals with complaints about all health services and providers in NSW including:
- Health Organisations: such as public and private hospitals, medical centres, imaging and radiation services.
- Registered Health Practitioners: such as medical practitioners, nurses, dentists and pharmacists.
- Unregistered Health Practitioners: such as counsellors, speech therapists, massage therapists and alternative health care providers.
The HCCC priorities are:
- To deliver a complaints management process that is responsive, impartial, effective and adaptable.
- To investigate and prosecute serious complaints to protect public health and safety.
- To play a key role in maintaining the integrity of the NSW Health system.